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REFUNDS, TRANSFERS, & MISSED CLASS INFO

Interested in a refund, class transfer, or did you miss a class? Please read through our instructions below so we can quickly and effectively help you! After looking through the below information, please email or call us with any remaining questions or concerns.

MISSING A CLASS

  • Email us with any scheduling conflicts that will result in you missing a class session. Even if you have chatted with someone at the shop, please email with the details of the class you’ve signed up for, as well as what date you’ll be missing!

  • There is a $75 makeup fee per course missed if it can be rescheduled on an existing pool session. If we need to rent the pool specifically for your makeup session, there will be an additional pool rental expense. Our ability to make you up for missed sessions depends on instructor availability, and we cannot guarantee that any missed classes will be able to be made up.  The sooner you let us know about a missed class, the better!

POSTPONING A COURSE 

  • If you need to postpone a course, there will be a $50 course transfer fee if you transfer within two weeks of the course start date. If you transfer after the course has begun there will be a $150 transfer fee.

  • Course fees are valid for one year and are non-refundable. 

REFUNDS

Once a student picks up rental equipment for a course's Open Water Weekend, no refunds will be granted regardless of the course outcomes or student performance

MEDICAL RELEASES

If you’re taking a course that results in you getting into the pool, we must have a medical release filled out before you get in the pool. If you have any “yes” answers on your medical release, we need a release from a physician before you can get in the pool. If you need a medical release and don’t have one for your first night of class, you will need to schedule a makeup session, and pay the associated fees.

OPEN WATER TRANSFER FEES

Students completing dives on a weekend other than the one assigned to their initial open water course will pay a $100 Open Water transfer fee, with availability to transfer dependent on the desired weekends availability.  Students must commit to attending (or not attending) the open water dives one week prior to the open water weekend.  If a student cancels an open water weekend within one week, they forfeit the open water fees they have paid, and will have additional costs for attending another open water weekend.

MINIMUM COURSE ENROLLMENT 

Students completing dives on a weekend other than the one assigned to their initial open water course will pay a $100 Open Water transfer fee, with availability to transfer dependent on the desired weekends availability.  Students must commit to attending (or not attending) the open water dives one week prior to the open water weekend.  If a student cancels an open water weekend within one week, they forfeit the open water fees they have paid, and will have additional costs for attending another open water weekend.