REFUNDS, TRANSFERS, & MISSED CLASS INFO
Interested in a refund, class transfer, or did you miss a class? Please read through our instructions below so we can quickly and effectively help you! After looking through the below information, please email or call us with any remaining questions or concerns.
MISSING A CLASS
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A private lesson option may be better if attending all or every session is not possible for your schedule.
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Students needing to change course dates due to medical releases must reschedule 14 or more days before the course start date. Rescheduling within 14 days will require repayment of course section.
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Students missing a course due to sickness must pay to reschedule individual course sections.
PAYMENT & REFUNDS
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Course cost due in full at time of registration
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Basic Open Water: $300 non-refundable (student retains PADI eLearning)
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Pool Session: non-refundable within 30 days of start date ($180)
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Open Water Session: non-refundable within 30 days of start date ($150)
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All other classes: 50% non-refundable 48 hours after signup. Non-refundable with 30 days of start date.
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COURSE DATE CHANGES
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30 days prior to course start date: free to change
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Within 30 days of course start date:
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Orientation: free to change up to 48 hours prior. $50 reschedule fee within 48 hours.
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Pool Session: $180 rescheduling fee.
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Open Water Session: $150 rescheduling fee.
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All other courses: Student pays 50% of course fee to reschedule.
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INCOMPLETE POOL OR OPEN WATER SESSION
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Pool Session: Students who need more time to complete skills than the average group course member may need to/ be asked to reschedule to a private lesson, or another group lesson after independent practice. Students moving to another group pool session will pay $180 to reschedule the confined water session; students moving into a private lesson pay $370.
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If student's open water weekend is within 30 days and must also be rescheduled, student will repay for next open water weekend.
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Once a student picks up rental equipment for a course's Open Water Weekend, no refunds will be granted regardless of the course outcomes or student performance. If a student is unable to complete their course on the first open water weekend, they will receive referral paperwork to complete elsewhere. Students may sign up for additional open water weekends in order to complete the course.
MEDICAL RELEASES
All students must complete a Diver Medical Questionnaire prior to any in-water activities. "Yes" answers on questions 3, 5, or 10, or any "yes" answer on page two of the PADI provided medical release will require a release signed by a DO, MD, or PA. Inability to secure a signed release prior to in-water activities will result in course transfers with associated additional fees. Refunds are not available if a medical release is not secured, or if a DO, MD, or PA are unwilling to sign.
Find a copy of the required medical release here. DO, MD, and PA's must sign the provided form; we are unable to accept any other release.
MINIMUM COURSE ENROLLMENT
We must have a minimum of 6 students to hold a Basic Open Water Course. If we do not have 6 students sign up, we will move students to the next course that fits their schedule.